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KVRA (Pty) Ltd shipping policy
How KVRA (Pty) Ltd quotes delivery, dispatches paid orders, and handles delivery issues.
Delivery quote
Delivery availability, courier service, and the exact shipping charge are quoted from the delivery address before payment. The customer sees the full order total before leaving for hosted payment.
Dispatch
KVRA (Pty) Ltd dispatches only after payment and stock confirmation. Collection is arranged from the seller's confirmed collection address. A tracking reference is shown after the courier booking is confirmed.
Address and delays
Customers must provide a complete, reachable South African delivery address and contact number. Courier timing is an estimate rather than a guaranteed delivery date. The seller will make contact if stock, access, weather, or carrier conditions materially delay fulfilment.
International requests
International checkout is not currently enabled on this storefront. Contact the seller for a destination-specific quote and confirmation before ordering; a carrier's international service does not by itself make this store able to accept or book an overseas order. DHL Express South Africa provides destination- and shipment-specific international quotes and transit estimates. Import duties, taxes and destination charges are determined by the relevant authorities and may be payable by the sender or receiver; they are not a universal part of the shipping rate. The Courier Guy lists separate international document and non-document services with transit times tied to its international rate sheet. International air freight is for consignments of 30 kg and over and requires a quotation for transit timing. Fastway South Africa's FAQ says its standard service is domestic and does not offer international freight. Fastway's official myFastway API documentation describes international address, quote and shipment endpoints when an eligible Aramex account is configured, so availability is account-dependent rather than universal.
Problems in transit
Missing, damaged, or incorrect parcels should be reported promptly through support@kvra.co.za or +27797659591 or WhatsApp +27797659591. Packaging and photographs may be requested so the seller and courier can investigate.